Engage, support, and convert customers with real-time messaging and automation.
Manage all customer conversations in one place. This is the heart of Intercom — where your team connects with every customer.
Real-time conversations with customers directly on your website or app.
Route and prioritize inbound questions from every channel automatically.
Track and manage open support issues from first contact to resolution.
Keep full context of every conversation with threaded message history.
Smart routing assigns conversations to the best available team member.
View detailed customer interaction history, behavior, and attributes — everything you need to personalize every conversation.
Engage with users in real time the moment they need help. Instant messaging that feels human, powered by smart automation.
Real-time delivery with sub-second message latency. No refreshing needed.
Show customers when your team is composing a reply — reducing perceived wait time.
Pre-set response options to guide users and speed up conversations.
Full searchable history so customers never have to repeat themselves.
Automate customer engagement at scale. Build smart workflows that respond, qualify, and nurture — 24/7 without your team lifting a finger.
Greet new visitors instantly with personalized messages based on their source, behavior, or attributes.
Trigger-basedBuild no-code bots that handle FAQs, collect data, and hand off to agents seamlessly when needed.
AI-poweredSmart out-of-hours responses and SLA-based auto-acknowledgements to keep customers informed.
SLA-awareAutomatically qualify leads by asking the right questions and routing high-value prospects to sales.
Revenue impactFire targeted messages when users perform specific actions or meet custom behavioral criteria.
BehavioralSend targeted messages to exactly the right users at exactly the right time — in-app, by email, or as announcements.
Target the right users with powerful filters.
Understand your team's performance and customer satisfaction with real-time metrics and trend analysis.
Ticket-like conversation tracking that gives your team full visibility — from first contact to final resolution.